Privacy Policy

[Last Updated: 11th August 2025]

Our Commitment to Privacy

GMKtec Malaysia (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with applicable laws. This policy explains how we collect, use, and safeguard your data to ensure your privacy is always protected.

 

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, address, phone number, email address, payment details, and other details you provide when placing an order or contacting us.
  • Account Information: Login credentials and account preferences (if you register on our website).
  • Order & Transaction Data: Product purchases, delivery addresses, and payment records.
  • Technical Data: IP address, browser type, operating system, and browsing behavior on our site.
  • Communication History: Any messages, inquiries, or feedback sent to us via email, chat, or social media.

2. How We Use Your Information

Your information may be used for the following purposes:

  • To process and deliver your orders.
  • To provide warranty, return, and customer support services.
  • To communicate important updates about your purchases, including shipping notifications and order confirmations.
  • To improve our website, products, and services based on customer feedback and usage trends.
  • To send promotional offers, only if you have consented to receive them.

3. Information Sharing & Disclosure

We respect your privacy and do not sell or rent your personal data to third parties.
 However, we may share your information with:

  • Delivery Partners: To ship and deliver your orders.
  • Payment Gateways: To process payments securely.
  • Service Providers: Such as IT support, email services, and marketing platforms, strictly for operational purposes.
  • Legal Compliance: If required by law, court order, or government regulations.

4. Data Storage & Security

  • Your personal data is stored securely on systems protected by encryption, firewalls, and access controls.
  • We retain your information only for as long as necessary to fulfill the purposes stated in this policy or as required by law.
  • Access to your information is strictly limited to authorized personnel who are bound by confidentiality agreements.

5. Cookies & Tracking Technologies

  • Our website may use cookies to enhance your browsing experience, remember preferences, and analyze site performance.
  • You may choose to disable cookies in your browser settings, but this may affect certain site features.

6. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request corrections to any inaccurate or outdated information.
  • Withdraw consent for marketing communications at any time.
  • Request deletion of your personal information, subject to legal and contractual obligations.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

📧 Email: support@gmktec.com.my
📱 WhatsApp: +60-11 6762 8688